Glow Center

Eligibility

• Items must be in original condition, unused, and with seals or packaging intact (if applicable).
• Requests should be made as soon as you notice an issue, preferably within 3 days of receipt.
• Proof of purchase (order reference and contact details) is required to process your request.

How to request a return or refund

1. Contact us at contact@marijoynaglowcenter.shop or +63 926 968 0587 with your order details.
2. Describe the concern (e.g., condition, mismatch, missing item) and attach photos if applicable.
3. We’ll review and confirm next steps, which may include return instructions or an exchange option.

Refund process

• Once approved, refunds are issued via the original payment method when possible, or through an agreed alternative.
• Processing time depends on your bank or payment provider; we’ll provide a reference once initiated.
• If an exchange is preferred and available, we will coordinate shipment details with you.

Non-returnable items

For safety and hygiene, certain personal care items may not be eligible once opened or used. We will advise during review if an item falls under this category.

Damaged or incorrect items

If you receive a damaged or incorrect item, please contact us promptly with photos and your order details. We will prioritize resolution, which may include replacement, exchange, or refund as appropriate.

Shipping costs

Return shipping instructions will be provided case-by-case. If the issue is due to our error (e.g., wrong item, confirmed defect), we will shoulder reasonable return shipping in line with the agreed process.

Timeline

We aim to acknowledge refund or return requests within one business day and to provide a resolution path as quickly as possible. Actual completion depends on courier handling and payment processor timelines.

Last updated: January 2025